Be kind, be calm, be safe!

BC COVID-19 Immunization plan

COVID 19 - Coronavirus/ COVID testing

COVID -19 and pregnancy/vaccination

Letter to patients about reopening

Xarelto Care Patient Support Program



Phase 2 of BC's Immunization plan has been launched.

The booking appointments will be starting Monday 8th March for 90+ seniors and Indigenous seniors 65+.

The roll out will continue over the following two weeks. Seniors 85+ can book from Monday March 15th then seniors aged 80+ from Monday March 22nd.

It is a telephone booking system. For details and phone numbers please click here 

The general public is expected to start receiving vaccines in April. Vaccines will be delivered by age group, starting with those aged 75 and older. Everyone should have received the first dose of the vaccine by the end of July.

Health authorities will shortly be reaching out to all British Columbians with information on how to register to get the vaccine.

For more information about the COVID-19 vaccine and BC's immunization plan please look at the BCCDC website here

Another helpful site for vaccine information is Doctors of BC, it has more answers to commonly asked questions.

We are frequently asked about caregivers in the community, family or friends. There is no provision for early vaccination of caregivers in the plan. There is also no provision for us as Family Physicians to advocate for anyone to get the vaccine early at this point in time. We are hopeful this may change once all seniors age 80 and over have been vaccinated but nothing has been announced.

Thank you for your patience, and please continue to do all you can to prevent spread of the virus, and to keep you and your loved ones safe.

This means wearing a mask when you’re out, staying six feet from others, limiting contact to those living in your household, and washing your hands frequently.



In-person COVID testing is done through the Vernon Health Unit. Please call 1-877-740-7747 to book or you can book online at:

This is an on line self-assessment tool for COVID 19 from BC Ministry of Health.  THE LINK IS HERE

 Interior Health have an excellent site with lots of useful information which is updated regularly and it can be found here

 The BC Centre for Disease Control has an extensive Covid website which can be found here

Information from Healthlink BC can be found here

LifeLabs COVID Antibody test
Some patients are asking doctors to sign requisitions for COVID antibody tests offered by LifeLabs, under the impression that the test is needed for travel or work purposes.

  • A COVID antibody test is not required for purposes of travel or work.

  • MSP does not cover a visit with your doctor if you are requesting a COVID antibody test.

  • If patients want to see the doctor to request this test, you will be charged for the visit.

  • Patients will also be billed by LifeLabs for the test.


This is not available in BC. Please see the attached link to a letter that can be printed from Dr Bonnie Henry


Information for people with chronic health conditions:

Managing anxiety and stress in families with children/youth:

COVID 19 parenting tips:

This a short video about overcoming fear of face masks



These are written for health care workers but are useful for anyone interested. Talk to your doctor to discuss more.

Baby Cookies



Dear Patients

As you will be aware, British Columbia is beginning a phased plan to slowly open up again, with businesses and services working in new ways compared to how they worked before the arrival of COVID. 

This is only possible because we have all followed the instructions of Dr. Bonnie Henry, in particular physical distancing, hand washing and staying at home as much as possible. 

COVID has not gone away, but the risk of one of us catching COVID and of COVID overwhelming healthcare has reduced. 

It is very important that we go through these next steps cautiously and safely, so that the risk of overwhelming healthcare and the risk of you catching COVID do not both increase dramatically. It is important that you continue to follow the measures that Dr. Henry advises; it is through all of our behaviour that we will prevent COVID cases rising again. 

Over the coming weeks and months, we will start provision of a slowly increasing amount of in- person healthcare in our offices and provide some of the routine healthcare that could be safely suspended at the beginning of this pandemic, such as screening, through a stepwise plan. This plan will only progress as long as the risk of COVID to all of us remains low. 

In the first instance, we will continue to see patients virtually, via video or on the telephone. Where we deem it necessary, not just for urgent conditions or conditions we couldn’t diagnose without doing a physical examination, but for some examinations needed for chronic diseases or some screening for example—face to face care will now occur in our own offices. 

The reasons we will not see everyone in-person are as follows: 

  • ● We have to continue to reduce COVID risk in our offices through physical distancing, which will reduce the amount of people we can have in our office at any one time. 

  • ● The risk of COVID has not gone away—consequently, the regional Health Authorities require us to wear PPE (masks and eye protection) during all in-person encounters. PPE remains in short supply worldwide—therefore we have to be economical with its usage. 

  • ● We have to clean our exam rooms frequently and thoroughly to ensure you are not at risk of catching COVID from your visit- this will reduce the number of people we can see in our office each day. 

  • ● We know that virtual care is safe and effective in a number of conditions and welcomed by a number of our patients as more convenient. 

We want to reassure you that safe care will continue to occur, and that you will be seen in- person if it is clinically necessary. This does not mean that everyone can be seen back in the office, but over time we anticipate seeing more of you in the office as long as COVID cases do not rise. 

Please remember our office is open and providing care, though PLEASE DO NOT TURN UP IN-PERSON UNLESS IT IS PRE-ARRANGED.  Our door will be locked in between patients. We can be contacted by phone/email in the usual way. 

Drs Hayward, Henley, Henley, Raupach and Schuch

Image by The Tonik


Have you experienced loss of coverage for your Xarelto due to COVID-19? Discuss with your Physician and click the link below.


Three Lakes Medical Clinic

Phone hours are 8:30-12:30 / 1:30-4:30 


202-3005 30th Street
V1T 9J5

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